Terms & Conditions

Last updated: September 2026

These terms govern your use of the Asiyen mobile application and related services operated by Asiyen Enterprise (Pty) Ltd ("Asiyen", "we", "us"), a company registered in the Republic of South Africa. By creating an account you agree to these terms.

1. Who may use Asiyen

• You must be at least 18 years old.
• You must register using a South African mobile number registered in your own name (RICA).
• You may hold only one account. Accounts are personal and may not be transferred.
• You must provide accurate information and keep it up to date.

2. Account roles

Asiyen accounts are one of three types:

• Customer — loads funds and pays fares, sends money, and buys airtime or data.
• Merchant — receives fare payments through an assigned QR sticker and may withdraw earnings to a bank account.
• Agent — sells stickers and vouchers, activates merchants, and earns commission under a separate agent agreement.

3. Verification and limits

Accounts begin with entry-level limits. To hold a balance above R1 000, deposit more than R2 000 in any 30-day period, or withdraw more than R1 000 at once, you must complete identity verification by submitting a valid South African ID or passport.

We may decline or reverse a verification, request further information, or apply lower limits where we are required to do so or where we reasonably suspect fraud or misuse. Verification decisions are reviewed by a person, and you may contact us to query an outcome.

4. Your wallet balance

Your wallet balance is money you have loaded, and it belongs to you. We record every rand of it against your account, and we do not use it for our operating expenses.

When you top up, your payment is collected by our payment processor, Ozow, and held in a balance maintained for Asiyen, from which withdrawals to merchants and agents are paid. Funds not needed for withdrawals are settled to a bank account in Asiyen's name that is used only for customer funds and is kept separate from the account we use to run the business. The fees we earn are moved to our operating account only once they have been earned.

Your wallet balance is not a bank deposit, is not a savings or investment product, does not earn interest, and is not covered by deposit insurance.

You are responsible for keeping your PIN and device secure. Notify us immediately if you believe your account has been accessed without your permission.

5. Fees

Fees are displayed in the app before you confirm any transaction. At present:

• Your first wallet top-up is free. Thereafter a top-up fee applies, shown before you confirm.
• The minimum top-up is R50.
• A flat fee applies to each withdrawal.
• A fee is deducted when an Asiyen voucher is redeemed.
• Transfers between Asiyen users may carry a fee depending on the account types involved.

We may change our fees. Where we do, the current fee is always the one displayed in the app at the time you confirm a transaction.

6. Paying a fare

Scanning a merchant's QR sticker and confirming an amount authorises an immediate transfer from your wallet to that merchant. You are responsible for entering the correct amount. Because payment is immediate, a completed fare payment cannot be reversed by us unilaterally.

If you believe you were charged incorrectly, contact the merchant in the first instance and then raise it with us through the app.

7. Withdrawals

Withdrawals to a bank account are available to Merchant and Agent accounts only. Customer accounts cannot withdraw. You must withdraw to a bank account held in your own name. We may delay or decline a withdrawal where verification is incomplete or where we are required to investigate.

Withdrawals are sent by our payment provider as real-time payments, any day of the week, including weekends and public holidays. A withdrawal normally reaches your bank within an hour, although your own bank may occasionally take longer to show it. Confirmation that a payout has completed can reach us up to 24 hours after your bank has already received the money, so a withdrawal still showing as pending in the app does not mean it has failed. If a payout cannot be completed, the amount and the withdrawal fee are returned to your wallet.

If you close a Customer account while money remains in your wallet, contact us at admin@asiyen.com and we will return the remaining balance to you.

8. Vouchers

Asiyen vouchers are sold in cash by authorised agents and are redeemed in the app. A voucher expires 90 days after it is issued if it has not been redeemed, after which it has no value. Vouchers are not refundable for cash and may only be redeemed once.

If you are asked to pay more than a voucher's face value, report it in the app. We investigate such reports and may suspend the agent concerned.

9. Airtime and data

Airtime and data are supplied by third-party providers. Once a purchase is successfully delivered to the mobile number you specify, it cannot be reversed. You are responsible for entering the correct number.

10. Stickers

QR stickers remain identified to the merchant they are activated for. Stickers may not be transferred, copied, or reproduced. We may deactivate a sticker that is reported lost, damaged, misused, or associated with fraud; a deactivated sticker can no longer receive payments.

11. Acceptable use

You may not use Asiyen to launder money, finance illegal activity, evade tax, impersonate another person, or process transactions on behalf of an undisclosed third party. You may not attempt to interfere with, reverse-engineer, or gain unauthorised access to the service.

12. Suspension and closure

We may suspend or close an account where these terms are breached, where we are legally required to, or where we reasonably suspect fraud. Where an account is closed, any remaining balance belonging to you will be returned to you once we have verified your identity and the bank account it is to be paid into, subject to any legal obligation preventing this.

You may close your account at any time by contacting us.

13. Availability

We aim to keep Asiyen available at all times but do not guarantee uninterrupted service. Deposits, withdrawals, and airtime purchases depend on banks, payment providers, and network operators outside our control.

14. Liability

Nothing in these terms limits liability that cannot lawfully be limited, including under the Consumer Protection Act. Subject to that, we are not liable for indirect or consequential loss, or for loss arising from your failure to keep your PIN or device secure, or from your entering incorrect payment details.

15. Changes to these terms

We may update these terms. Material changes will be communicated in the app or by SMS before they take effect. Continuing to use Asiyen after that constitutes acceptance.

16. Governing law and disputes

These terms are governed by the laws of the Republic of South Africa. We ask that you raise any complaint with us first at admin@asiyen.com so that we can resolve it directly.

17. Contact

Email: admin@asiyen.com
Company: Asiyen Enterprise (Pty) Ltd
Location: Buffalo City Metropolitan, Eastern Cape, South Africa

Delivery Policy

Asiyen supplies both digital services and a physical item, and delivery differs between them.

• Wallet top-ups are credited to your wallet as soon as payment is confirmed by our payment provider, normally within minutes. Where a payment is confirmed but your wallet is not credited, contact us and we will resolve it.
• Fare payments and transfers between Asiyen users are delivered immediately on confirmation.
• Airtime and data are delivered directly to the mobile number specified, normally within minutes of purchase.
• Voucher redemptions credit your wallet immediately on successful redemption.
• QR stickers can be handed over in person by an authorised Asiyen agent at the point of sale, or couriered directly to you if ordered online. A sticker becomes usable once it has been activated against your Merchant account — this can happen either through an agent in person, or remotely once a courier order is confirmed received. An agent is not required to activate a sticker.
• Withdrawals are paid to your nominated bank account as real-time payments, any day of the week, including weekends and public holidays, and normally arrive within an hour. If a payout cannot be completed, the amount and the withdrawal fee are returned to your wallet.

There are no delivery charges for digital services. The price of a sticker is the price quoted by the agent at the point of sale.

Order Stickers by Mail

For registered Merchants too far from an Asiyen agent to buy in person.

If there's no Asiyen agent near you yet, you can order your sticker directly and we'll post it to you. You'll need to already have a Merchant account in the Asiyen app — if you don't yet, download the app and register first, then come back here.

How it works

1. Enter your registered Merchant phone number, shipping address, and how many stickers you'd like.
2. Pay the total shown via EFT to the account below.
3. Upload a screenshot of the payment as proof, and submit.
4. We confirm your payment, post your sticker(s) via Paxi (7–9 business days), and send you the tracking number.
5. Once it arrives, we activate your sticker remotely — no agent visit needed.

1. Your details

2. Pay via EFT

3. Proof of payment

Note

By submitting, you confirm the shipping address and phone number are correct. Orders are reviewed manually and revenue is only recognised once your payment is confirmed — a rejected or unmatched payment will not be charged against your account. See our Terms & Conditions for full details on stickers and delivery.